Masterclass
Embark on a journey of discovery and growth with our series of masterclasses, designed to empower individuals to excel in their respective fields. As proud supporters of the SkillsFuture Queen Bee Programme, we offer a series of enriching sessions aimed at enhancing your skills and expertise. From culinary competence to customer service and floral artistry, each masterclass is meticulously curated to provide participants with valuable insights, practical knowledge, and hands-on experience. Join us at and embark on an educational experience like no other. Your journey to success begins here.
BASIC CUSTOMER SERVICE
This course is designed to cover the core principles from two distinct perspectives – service mindset essentials and the artistry of butler thinking. By blending these approaches, participants will gain a holistic understanding of basic customer service, infused with the sophistication and attentiveness synonymous with butler service.
FLORAL AND AESTHETICS MENTORSHIP PROGRAMME
The Floral and Aesthetics Mentorship Programme is designed to provide SME cafes, restaurants and hotels with expert guidance from Raffles Hotel Singapore on enhancing their dining areas and hotel environments through strategic floral design and aesthetic enhancements. Led by experienced Creative Director of Floral Design, this program offers tailored advice and practical techniques to transform spaces into captivating and inviting settings based on the specific needs and goals of each SME cafes, restaurants and hotels.
UNVEILING THE CULINARY EVOLUTION OF PASTRY AND BAKING ARTISTRY
This course is designed to equip bakers and pastry chefs with a basic understanding of techniques, ingredient functions, and temperature control in baking. Participants will gain hands-on experience and theoretical knowledge to enhance their skills, increase efficiency, and stimulate creativity in pastry and baking operations. By the end of this course, participants will be well-equipped to innovate and create new recipes that push the boundaries of traditional baking.
PASTRY AND BAKING MENTORSHIP PROGRAMME
The Pastry and Baking Mentorship Programme is designed to provide pastry chefs and cafe owners personalized guidance and practical skills to elevate their pastry and baking offerings. This program provides participants with insights into professional techniques, recipe development, and business strategies tailored to enhance their dining business.
THE ART OF SELECTING, SIPPING, AND ELEVATING WINE SERVICE
This course is designed to provide participants with the foundational understanding of wine fundamentals and the skills needed to excel in the art of wine service. Participants will gain hands-on experience and theoretical knowledge to enhance their knowledge and skills necessary to navigate the complex world of wine selection, tasting, and service, while also embracing the innovative trends that are reshaping the wine industry.
THE ART OF WINE AND FOOD PAIRING
This course is designed to provide participants an understanding of the art and science behind pairing wine and food to create memorable dining experiences. Through theoretical knowledge, practical demonstrations, and tasting sessions, participants will explore the principles of flavour interaction, and wine varietals, enabling them to curate harmonious wine and food combinations that enhance guest satisfaction and elevate the dining experience.